Certification
Apple Certified Support Professional
Apple, 2014
Self-reported



Tech help in Roseland
Tech help and Art lessons: iPhone, iPad, video calls and photos
Retired IT tech who explains phones and tablets slowly, without the jargon
Certification
Apple Certified Support Professional
Apple, 2014
Self-reported
Professional experience
IT support technician, 32 years
Newark insurance office, 1990 to 2022
Self-reported
I spent over thirty years doing IT support at an insurance office in Newark, which mostly meant helping smart, busy people who did not have time to learn their computers. I got good at explaining things in plain English and at never making anyone feel silly for asking. That is exactly what I do now, just at a dining table instead of a help desk.
Most visits cover the things people actually use: video calls with the grandkids, sending photos, reading the large print setting, and spotting scam texts. I write every step on an index card in big letters, because a card on the counter beats a manual nobody can find. Some families also book me for drawing lessons. I have filled sketchbooks with pen and ink since I was a kid, and I teach that the same way, one step at a time.
I live in Roseland with my wife, Denise. In good weather I draw the old trees at Becker Park, and the squirrels there have learned to pose.
Minute 0 to 10
You show me your phone or tablet and tell me the three things you would most like it to do for you.
Minute 10 to 25
We adjust text size, brightness and sounds so the screen is comfortable to read and hear.
Minute 25 to 45
We practice your top request, like a video call or sending a photo, until you can do it alone twice.
Minute 45 to 60
I write each step on large index cards and we go over how to spot and ignore scam messages.
Nothing to buy before the first visit
Mon
9am
to 1pm
Tue
Off
Wed
9am
to 1pm
Thu
Off
Fri
9am
to 1pm
Sat
Off
Sun
Off
No reviews yet. Malik is new to Home Happenings.
$52 per hour
Plus a $2.50 booking fee and 10% service fee.
Free cancellation up to 3 days before.