Tech help and phone lessons at home in Millburn, NJ

Getting photos under control

Photos are one of the biggest requests. Finding the ones the family texted, making albums, sharing a favorite with a friend, freeing up space when the phone says it is full. A helper can show the easiest way to do each thing and write the steps down.

Some helpers also show how to make a simple printed photo book from the phone, which makes a great gift.

Helpers can also set up automatic photo backup, so pictures are safe if the phone is lost or breaks. This is something many families wish they had done earlier. A helper can explain where the photos go, how to find them and how much storage you actually need.

Video calls and messages

Families spread across the country want to see each other's faces. A helper can set up FaceTime, Zoom or WhatsApp, practice a real call and leave a one-page guide by the device. Group chats with the family often come next.

Patience is the main skill. Good helpers never rush and are happy to go over the same thing again next week.

Group chats are another big one. Seeing the grandkids' photos in the family chat and sending a quick reply can make a parent feel much more connected. A helper can show how to react to a message, send a photo back and turn down notifications if the chat gets busy.

Staying safe and getting around

Helpers can go through common scams like fake bank texts and calls from someone pretending to be a grandchild, and set up call blocking. They can also teach the NJ Transit app for trains from Millburn or Short Hills station on the Morris and Essex line.

The Millburn Free Public Library offers e-books and audiobooks to borrow, and a helper can get your account set up on a tablet.

Booking tech help

Helpers set an hourly rate between $50 and $150, and sessions are 1, 1.5 or 2 hours. The checkout total includes a $2.50 booking fee and a 10% service fee. Many people find one hour is the right amount before a break.

Adult children often book from afar. After each session, the helper writes a short note so you know what was covered. Like every Home Happenings pro, helpers are background checked and vetted by our team.

If you are booking from afar, message the helper ahead with a list of what your parent needs. Mention the type of phone or tablet and anything that has been frustrating. That way the helper arrives prepared and the hour is well spent.